This article will be relevant to you if your business is running on Oracle NetSuite and you are interested in a quick tip on how to find inefficiencies which might cause a downstream accounts receivable issue.
One of our clients noticed a few Sales Orders in their system which did not have a Billing Address. This will cause billing and collections issues downstream when it comes time to send the bill. Whenever a new address is created for a Customer with no default billing or shipping address, NetSuite will default check these boxes and so this issue is probably very small in any company. But since a user can uncheck these boxes, it's worth a look.
Your NetSuite system can be highly customized to fit any business scenario. You can choose to validate as much or as little master data input as you would like. This can be done using various forms, workflows or even scripting. If you choose to go the route of accepting as much native NetSuite as possible, then you accept that some things will slip through the cracks but can be caught and fixed later. During the process of an implementation it is very important to keep the desired overall outcome in mind. That is, to make the company better. During the first six to twelve months post go live your team will fully adapt, and that's when the cycle of continual improvement will begin.
Build a discovery saved search of Customer records with no default billing address. This is quite simple. For Criteria under the Standard subtab, choose "Billing Address" "is empty" and run. Then we instructed the finance team to first validate all transactions for each offending customer record and configure a proper billing address for each.
If you need help doing more with your NetSuite instance, give us a call. We're here to be your NetSuite system experts. This way you can remain focused on the needs of your customers and growing your business.
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